Customer Support Executive
FE fundinfo is seeking a Customer Support Executive to handle service requests across multiple channels for their investment fund data products. The role involves resolving user issues, mediating between technical teams, and maintaining high service standards. Candidates require experience in customer support or service desk environments along with strong communication skills. The position offers opportunities for domain expertise in mutual funds and professional development.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
FE fundinfo is seeking a Customer Support Executive to handle service requests across multiple channels for their investment fund data products. The role involves resolving user issues, mediating between technical teams, and maintaining high service standards. Candidates require experience in customer support or service desk environments along with strong communication skills. The position offers opportunities for domain expertise in mutual funds and professional development.
TAL's take
Established domain-focused product company with a clear role definition and stable career trajectory.
Clear responsibilities and specific requirements provided for a defined support role.
Must haves
- At least 2 years of experience in Service Desk, Application, or Customer Support roles
- Good understanding of MS Office tools
- Excellent English communication skills (verbal and written)
- Strong analytical and time management skills
- Valid passport
Tools and skills
About the company
Global established product company in investment data technology, well-regarded in the financial services domain.
Posts mentioning FE fundinfo
Planning to Switch to Product based company
I work in one of Big 4 companies as a front-end developer. I am currently learning the backend as my project doesn't have any FE work. There are lots of politics now in my team as compared to the previous year, i was denied a well-deserved promotion for some weird reasons, and the hike was low too. Decided to do bare minimum work now and focus on studying for switch. Could anyone please help on how to get started on preparation for DSA and what other things to focus on to secure a product based company? YOE -6 Skills - PHP, React JS, JAVA. Have working experience on Automation testing as well.
Career advice needed
I am FE engineer of 6 years of experience. With the age of AI I am not sure what should I consider as a progress in my career. I have always worked in a mid level company. Should I consider Joining Faang or good startup with good salary and leave my current org where I think there is nothing much left to learn or should I change my career path. I always wanted to join a big company like Google meta but seeing the layoff I am not sure if I should. Also if I should learn backend or make good full stack project with AI. I rn have work life balance but no learning nothing exciting to work on. Wheather i should go for title or learning
[Paid project for SDEs]- Building an App (ios + android)
This could also be a potential opportunity to be the founding engineer, need an FE/BE/full-stack android/ios developer. You can also do it as a side hustle, this will be paid. Let me know if any of you is interested or can help find a suitable app builder company/tool.