Customer Experience Specialist, Stock Broking
PhonePe is hiring a Customer Experience Specialist for their Share.Market division in Bengaluru. The role involves managing high-stakes customer escalations, resolving complex platform issues, and coordinating with internal product and tech teams. Candidates must be fluent in English and Hindi and hold mandatory NISM certifications. It is an onsite role focused on operational rigor in a fast-paced stockbroking environment.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
PhonePe is hiring a Customer Experience Specialist for their Share.Market division in Bengaluru. The role involves managing high-stakes customer escalations, resolving complex platform issues, and coordinating with internal product and tech teams. Candidates must be fluent in English and Hindi and hold mandatory NISM certifications. It is an onsite role focused on operational rigor in a fast-paced stockbroking environment.
TAL's take
Role at a top-tier Indian fintech firm, though focused on operational support rather than core engineering or product development.
The JD clearly outlines the responsibilities within customer support for a stockbroking platform, with specific certifications and language requirements.
Salaries at PhonePe
34.8 LPA average
Based on 835 Grapevine salary entries for PhonePe.
Other
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Product Management
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Engineering
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19 LPA average
Range: 12 - 27 LPA
Must haves
- Fluency in English and Hindi
- NISM certifications (Series VI, VII)
- Graduation (10+2+3) degree
- Experience in complex issue resolution
- Strong communication and prioritization skills
Tools and skills
Nice to have: excel, sql.
About the company
PhonePe is a prominent Indian fintech unicorn with a strong engineering and product presence.
Posts mentioning PhonePe
PhonePe salary?
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Phonepe Referral
Phonepe India is hiring for following roles- Backend (3-10 years of experience) Engineering manager(10+ years) Firmware Engineer(3-10 years) Software tester Architect SRE Android/Ios (3+ years) UI engineer (3+ years) Please visit phonepe careers page for checking exact details. If interested, please fill this form for referral- https://forms.gle/5NCayHjNF8RfPszU8 #phonepe #hiring #referral #job