Customer Success Manager
DMAIC Academy & Consultancy is hiring a Customer Success Manager in the HR Tech domain to manage a mix of enterprise and mid-market accounts. The role focuses on driving revenue growth, product adoption, and long-term customer value through structured account mining and stakeholder engagement. Candidates need expertise in SaaS account management, ATS implementations, and recruitment workflows. Success is measured through rigorous KPIs including revenue expansion, usage metrics, and retention targets.
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Experience
4-8 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
DMAIC Academy & Consultancy is hiring a Customer Success Manager in the HR Tech domain to manage a mix of enterprise and mid-market accounts. The role focuses on driving revenue growth, product adoption, and long-term customer value through structured account mining and stakeholder engagement. Candidates need expertise in SaaS account management, ATS implementations, and recruitment workflows. Success is measured through rigorous KPIs including revenue expansion, usage metrics, and retention targets.
TAL's take
Standard mid-level account management role at a boutique consultancy, limited information on firm scale.
The role provides very clear KPIs, account breakdown, and specific domain focus in HR Tech.
Must haves
- Strong Customer Success / Account Management background
- Enterprise stakeholder management experience
- Proven upselling & cross-selling expertise
- Sourcing & Recruitment experience
- ATS implementation exposure
- Experience in HR Tech / SaaS domain
Tools and skills
About the company
unfamiliar company, default mid-tier