Assistant Manager (Customer Support Operations)
PeepalCo is looking for an Assistant Manager for Customer Support Operations for their brand Lemonn in the wealth-tech domain. The role involves leading a support team, monitoring performance metrics, and managing operational data to ensure service excellence. Candidates should have at least 2 years of team management experience and strong proficiency in reporting tools like Excel. This role offers the opportunity to work in a fast-paced fintech environment with high ownership.
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Experience
2+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
PeepalCo is looking for an Assistant Manager for Customer Support Operations for their brand Lemonn in the wealth-tech domain. The role involves leading a support team, monitoring performance metrics, and managing operational data to ensure service excellence. Candidates should have at least 2 years of team management experience and strong proficiency in reporting tools like Excel. This role offers the opportunity to work in a fast-paced fintech environment with high ownership.
Must haves
- Minimum 2 years of team handling experience in customer support or operations
- Strong understanding of data reading, report preparation, and performance analysis
- Excellent verbal and written communication skills in Hindi and English
- Strong people management and performance management skills
- Proficiency in Excel and Google Sheets
Tools and skills
Nice to have: nism series vii certification.
About the company
PeepalCo (parent of CoinSwitch) is a well-funded, high-profile Indian fintech unicorn.