Lead, Customer Experience Program Manager

Need job referral 🙏🏻

OBJECTIVE: Dedicated results driven Network Support Engineer with over 3 years of experience in network administration, troubleshooting, and IT infrastructure support. Proficient in managing and maintaining network devices, diagnosing connectivity issues, and ensuring high availability of IT systems. Seeking an opportunity to leverage my skills in a dynamic and challenging environment. PROFRSSIONAL SUMMARY:  3 years of experience in network troubleshooting, monitoring, and IT support.  Strong knowledge of LAN, WAN, TCP/IP, DNS, DHCP, VLANs, and routing protocols (OSPF, BGP, EIGRP).  Hands on experience with network monitoring tools like SolarWinds, Nagios, and Wireshark.  Skilled in configuring and maintaining routers, switches, and firewalls (Cisco, Juniper).  Expertise in incident management, ticket resolution, and network security best practices.  Familiar with cloud networking (AWS, Azure) and virtualization (VMware, HyperV). TECHNICAL SKILLS:  Networking: TCP/IP, DNS, DHCP, VLANs, Subnetting  Routing & Switching: OSPF, BGP, EIGRP, STP, NAT  Network Devices: Cisco, Juniper, Fortinet (Routers, Switches, Firewalls)  Monitoring Tools: Nagios, SolarWinds, Wireshark, PRTG  Security: Firewall management, VPN setup, IDS/IPS  Cloud & Virtualization: AWS VPC, Azure Networking, VMware, HyperV  Troubleshooting & Support: Incident handling, hardware/software diagnostics EMPLOYMENT HISTORY: Company: Tech Mahindra (Sep 2021 – Present) PROJECT: Prudential Assurance NETWORK SUPPORT ENGINEER: As a Network Support Engineer, I provide Level 1 & Level 2 network support for enterprise clients, troubleshooting connectivity issues and optimizing network infrastructure. My role involves diagnosing and resolving complex network related incidents, ensuring high availability and security of IT systems. Key Responsibilities: 1. Manage network operations, troubleshooting connectivity, routing, and switching issues across LAN/WAN environments. 2. Configure and maintain Cisco and Juniper routers, switches, and firewalls, ensuring optimal network performance. 3. Troubleshoot network latency, packet loss, and bandwidth utilization using tools like SolarWinds, Wireshark, and Nagios. 4. Work on firewall policies, VPN configurations, and network security protocols to protect enterprise networks. 5. Implement IP addressing schemes, VLAN segmentation, and subnetting for efficient network traffic management. 6. Collaborate with cross functional teams to resolve escalated network related issues. 7. Monitor network performance, respond to alerts proactively, and ensure zero downtime. 8. Document all network changes, configurations, and troubleshooting procedures to maintain accurate network topology records. Achievements: 1. Optimized network performance, reducing downtime by 35% through proactive troubleshooting and monitoring. 2. Led a firewall migration project, successfully transitioning to a more secure and scalable network infrastructure. 3. Improved network incident response time by 40% by streamlining ticket resolution workflows. ENTERPRISE MONITORING ENGINEER: As an Enterprise Monitoring Engineer, I monitored and maintained IT infrastructure across 2000+ Unix/Linux servers, ensuring maximum system uptime and performance. I worked extensively with monitoring tools like Dynatrace, BigPanda, Truesight, Entuity, and BMC Patrol, identifying and resolving critical system issues in real time. Key Responsibilities: 1. Monitor servers, network devices, and applications using BMC Dynatrace, BigPanda, Truesight, Entuity, BMC Patrol. 2. Perform L1 troubleshooting, identifying issues related to CPU, memory, disk usage, and service failures. 3. Analyze system logs and performance metrics, ensuring quick resolution of server related incidents. 4. Coordinate with network, storage, and application teams to resolve complex performance issues. 5. Respond to P1/P2/P3 incidents, creating detailed trouble tickets and escalating critical issues to respective teams. 6. Manage server patching, backup verification, and software updates to enhance system security and performance. 7. Generate reports on system availability, alert trends, and performance metrics for management review. Achievements: 1. Reduced server downtime by 30% through proactive monitoring and early issue detection. 2. Implemented a custom monitoring dashboard, improving incident visibility and response time. 3. Assisted in optimizing server utilization, leading to a 15% cost reduction in infrastructure expenses, server patching, and network connectivity checks. SOFT SKILLS: 1. Strong troubleshooting and problem-solving skills 2. Effective communication and teamwork 3. Adaptability and willingness to learn CERTIFICATIONS: 1. AWS Certified Cloud Practitioner 2. AWS Certified SysOps Administrator 3. AZ900 Microsoft Azure Fundamentals Certified

Looking for a referal

Worked in Cognizant for 1year 10 months now, Worked on Monitoring team for an American client, with tools like Splunk, Solarwinds, snow, etc. Can a kind soul guide me as I don’t even know what position to apply for? (However, once my team lead said that our work is related to IT Security)

Want to update my resume with Kubernetes and docker

Hello guys 👋, So l am applying for a position that involves CI/CD role, working along with Kubernetes and Docker. But my project experience has been limited to monitoring tools like splunk, solarwinds. Although I have theoretical knowledge on Kubernetes, worked with Docker on small project for a friend and have certifications for Azure (AZ-900) and AWS (CLF-CO1), but no project experience. And the person who is referring me has asked me to update the project experience with Kubernetes and Docker (IF U KNOW WHAT HE MEANS 😏) SO CAN ANYONE HELP ME HOW I CAN MENTION THEN IN MY PROJECT?