Assistant Manager - IT Operations
This role at TechMonarch involves serving as a senior technical escalation point for IT operations across multiple SMB clients. The candidate will manage Azure and Microsoft 365 environments, lead server and cloud migrations, and maintain hybrid infrastructure including VMware and networking. The position requires a deep, hands-on understanding of Microsoft 365 Autopilot, MDM, and Windows server architecture. The hire will act as a client-facing lead, mentoring junior support engineers while ensuring system stability and security.
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Experience
5-7 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at TechMonarch involves serving as a senior technical escalation point for IT operations across multiple SMB clients. The candidate will manage Azure and Microsoft 365 environments, lead server and cloud migrations, and maintain hybrid infrastructure including VMware and networking. The position requires a deep, hands-on understanding of Microsoft 365 Autopilot, MDM, and Windows server architecture. The hire will act as a client-facing lead, mentoring junior support engineers while ensuring system stability and security.
TAL's take
MSP role with well-defined technical scope but lacks strong brand recognition and explicit compensation details.
Extremely well-defined technical requirements and expectations, leaving no ambiguity about daily tasks.
Must haves
- 5-7 years of IT support experience
- Hands-on experience with Microsoft 365 Autopilot, MDM/MAM policies, and Application Packaging
- Experience with On-prem to Azure migration
- Hands-on VMware/ESXi experience
- Knowledge of Windows Server, AD, DNS, DHCP, GPO
- Professional English fluency for client interaction
Tools and skills
Nice to have: purview, dlp, azure cost optimisation, gdap, partner center, hyper-v, proxmox, pki, sd-wan, bgp, siem, soc, defender for cloud.
About the company
unfamiliar company, default mid-tier.