ISSRRN000566 - Application Tech Support Practitioner Copy 03
Accenture Services Pvt Ltd is seeking an Application Support Practitioner based in Gurugram to ensure production system availability. The role involves managing incident resolutions, maintaining disaster recovery procedures, and facilitating service restoration. Candidates should possess a foundational understanding of service desk management and at least one year of professional experience. The position focuses on technical troubleshooting and customer service excellence within an IT support environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture Services Pvt Ltd is seeking an Application Support Practitioner based in Gurugram to ensure production system availability. The role involves managing incident resolutions, maintaining disaster recovery procedures, and facilitating service restoration. Candidates should possess a foundational understanding of service desk management and at least one year of professional experience. The position focuses on technical troubleshooting and customer service excellence within an IT support environment.
TAL's take
Stable tier-2 employer offering a standard support role, though the JD is somewhat generic and uses boilerplate language.
The role is clearly defined as application support, though the JD contains significant filler and repetitive corporate phrasing.
Must haves
- Beginner proficiency in Service Desk Management
- Minimum 1 year of experience in relevant skills
- Bachelor's degree in relevant field
Tools and skills
Nice to have: incident management, problem management, customer service, communication skills, technical troubleshooting.
About the company
Accenture is a well-established global professional services firm with a large managed services presence.
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