Senior Customer Success Manager
Lyra Health is a leading mental health solutions provider looking for a Senior Customer Success Manager to lead their International CS team. The role involves mentoring a team of managers, managing a portfolio of global accounts, and driving retention and growth strategies. Candidates must have extensive experience in mental health or EAP settings combined with strong team leadership. The position focuses on account health, client advocacy, and localized market expansion in India.
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Experience
10-12 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Lyra Health is a leading mental health solutions provider looking for a Senior Customer Success Manager to lead their International CS team. The role involves mentoring a team of managers, managing a portfolio of global accounts, and driving retention and growth strategies. Candidates must have extensive experience in mental health or EAP settings combined with strong team leadership. The position focuses on account health, client advocacy, and localized market expansion in India.
TAL's take
Solid tier-2 role in a specialized healthtech space with clear leadership and account management responsibilities.
The JD provides a highly detailed breakdown of responsibilities, leadership requirements, and domain-specific qualifications.
Must haves
- 10-12+ years of progressive experience in relationship management
- Minimum 5 years of experience within an EAP or mental health setting
- Proven team leadership experience
- Qualification in business or a related field
About the company
Recognized healthtech company, though not in the specific Tier-1 global list provided.