Desktop Support Engineer
Sharp Brains is looking for a Desktop Support Engineer to provide hardware and software troubleshooting in an onsite environment. The role involves managing helpdesk tickets, maintaining operating systems like Windows 10, and managing enterprise mobile devices. Candidates will be expected to resolve issues across Windows environments and handle printer and hardware maintenance. The position requires a bachelor's degree and at least 2 years of relevant experience.
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Experience
2-3 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Sharp Brains is looking for a Desktop Support Engineer to provide hardware and software troubleshooting in an onsite environment. The role involves managing helpdesk tickets, maintaining operating systems like Windows 10, and managing enterprise mobile devices. Candidates will be expected to resolve issues across Windows environments and handle printer and hardware maintenance. The position requires a bachelor's degree and at least 2 years of relevant experience.
TAL's take
Tier 2 company with a well-defined but routine desktop support scope.
The JD provides a highly specific list of technologies and responsibilities for a standard L1 support role.
Must haves
- 2-3 years of IT experience
- Proficiency in Windows 7-10 and Active Directory
- Experience with MS Office 365 and ticketing systems
- Bachelor's degree in Computer Science or related field
- Ability to work onsite 5 days per week
Tools and skills
Nice to have: comptia a+, microsoft certified professional, mac os, cisco jabber.
About the company
unfamiliar company, default mid-tier.
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