Service Delivery Executive
Singtel is seeking a Service Delivery Executive to manage order processing and account administration within their telecommunications services department. The role involves verifying incoming requests, creating orders in ECOM, and managing billing and service account details. Candidates will utilize proprietary systems like CRM, ECOM, and NGNIS to coordinate with sales and credit management teams. The role provides training on necessary systems and products, making it suitable for professionals with strong operational attention to detail.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Singtel is seeking a Service Delivery Executive to manage order processing and account administration within their telecommunications services department. The role involves verifying incoming requests, creating orders in ECOM, and managing billing and service account details. Candidates will utilize proprietary systems like CRM, ECOM, and NGNIS to coordinate with sales and credit management teams. The role provides training on necessary systems and products, making it suitable for professionals with strong operational attention to detail.
TAL's take
Solid established telecommunications company with clearly defined operational responsibilities, though the role is administrative in nature.
The JD provides a highly detailed list of specific operational tasks and system requirements, leaving no ambiguity about the daily workload.
Must haves
- Review and verify request received
- Check for completeness and accuracy of information
- Decompose orders
- Create order in ECOM system
- Create project, bill dependency, and circuit ties
- Liaise with sales and internal stakeholders
Tools and skills
About the company
Singtel is a major telecommunications provider in Asia, classified as a large established company.