Customer Success Manager, Middle East
Harvard Business Publishing is seeking a Customer Success Manager to lead institutional adoption and operational growth across the Middle East. You will serve as a regional advisor to educators and administrators, manage onboarding, and oversee LMS integrations. The role requires deep product expertise in digital learning tools and a commitment to driving measurable customer outcomes. You will collaborate closely with Sales and Product teams to ensure effective service delivery and regional impact.
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Experience
7-10 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Harvard Business Publishing is seeking a Customer Success Manager to lead institutional adoption and operational growth across the Middle East. You will serve as a regional advisor to educators and administrators, manage onboarding, and oversee LMS integrations. The role requires deep product expertise in digital learning tools and a commitment to driving measurable customer outcomes. You will collaborate closely with Sales and Product teams to ensure effective service delivery and regional impact.
TAL's take
Solid role at a globally recognized educational publisher, offering clear scope in a specialized regional market.
Clear role definition, specific regional scope, and well-articulated responsibilities and technical requirements.
Must haves
- 7-10 years experience in customer success, onboarding, or implementation
- Experience in SaaS, EdTech, or B2B environments
- Exceptional verbal and written communication skills
- Fluency in English
- Proficiency with Salesforce and Zendesk
- Ability to travel 35-50% annually
Tools and skills
Nice to have: lti 1.3, lti advantage, jira, arabic language.
About the company
Recognized global educational publisher with established market presence.
Posts mentioning Harvard Business Publishing
Came across a Chief of Staff who is Harvard MBA, IIT Delhi Gold Medallist. How good does this role even pay?
Hot take: elementary education is important
Saying the below at a risk of sounding a big-time old school, pun intended :) Have seen Millennials, GenZ and Gen Alpha shit a lot on how the education imparted in school has never helped them in life (exhibit A: "bro, wtf do I do with mitochondria is the powerhouse of the cell, day 5000 since I used tan(x) in real life, yada yada yada"). I think the key issue lies with expecting too much from a school-based education. I believe the core reason of schools' education is to impart a fundamental understanding of multiple subjects, that creates a broad knowledge base. This serves as a foundation for further specialization (college) along with the personality/interest you've developed as an individual for the last 16-18 years. Likewise, the point of a college (undergrad) is to teach a certain subject bit more in detail, enough to help you secure a job and lead a life. Point of a MBA/MS/M.Tech/M.Com is to teach you how to be a pure specialist in that subject (and hence the term Masters), and so on and so forth. People these days be quitting schools quoting the examples of Bill Gates and Zuck, ignoring the fact that he dropped from HARWARD, not KV Faridabad. Rant over. If you have a different take, shoot 'em!
Good Product Management courses
Hi guys, looking forward to suggestion of product management courses that helps me make my product thinking more structured and holistic and is available to start inmediately. Suggestions of Harvard, Stanford, MIT are also welcome.