Customer Service - International Voice process
Telstra is hiring a Customer Service Consultant for their international voice process in Bengaluru. The role focuses on delivering exceptional support through voice channels, handling billing queries, and promoting products. Candidates must have 2-4 years of experience in international voice operations and be comfortable with a 24/7 rotating roster. This position is based in their Bengaluru Innovation and Capability Centre.
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Experience
2-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Telstra is hiring a Customer Service Consultant for their international voice process in Bengaluru. The role focuses on delivering exceptional support through voice channels, handling billing queries, and promoting products. Candidates must have 2-4 years of experience in international voice operations and be comfortable with a 24/7 rotating roster. This position is based in their Bengaluru Innovation and Capability Centre.
TAL's take
Solid multinational company offering structured roles and comprehensive benefits for customer service professionals.
Clear expectations regarding international voice process and 24/7 roster requirements.
Salaries at Telstra
26.6 LPA average
Based on 18 Grapevine salary entries for Telstra.
Engineering
0 - 2 years
10 LPA average
Range: 10 - 10 LPA
Other roles
2 - 4 years | 3i
10 LPA average
Range: 8 - 13 LPA
Other roles
4 - 6 years | 3i
21 LPA average
Range: 16 - 25 LPA
Other roles
6 - 8 years | Band 3
20 LPA average
Range: 2 - 30 LPA
Must haves
- 2-4 years of customer service experience
- Experience with international customer voice process
- Strong communication skills
- Strong problem-solving skills
- Ability to work on a 24/7 rotating roster
About the company
Established multinational telecommunications company with a significant global presence.
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