Product Support Engineer*
Meltwater is hiring a Product Support Engineer in Hyderabad to join their international support team. The role involves troubleshooting technical issues, managing a ticket pipeline, and communicating with global customers. Candidates should have experience in scripting, web technologies like JavaScript, and database familiarity. This is a hybrid role requiring on-site presence 3 days a week with occasional rotational shift work.
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Experience
1-2 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Meltwater is hiring a Product Support Engineer in Hyderabad to join their international support team. The role involves troubleshooting technical issues, managing a ticket pipeline, and communicating with global customers. Candidates should have experience in scripting, web technologies like JavaScript, and database familiarity. This is a hybrid role requiring on-site presence 3 days a week with occasional rotational shift work.
TAL's take
Solid tier-2 company with a clear role definition and structured growth opportunities.
Very clear scope, specific technology requirements, and defined responsibilities for a support engineer role.
Must haves
- Bachelor's or Master's degree in Computing or Engineering
- 1-2 years of relevant experience
- Proficient in one scripting or programming language
- Knowledge of Unix/Linux fundamentals
- Experience with HTML, CSS, JavaScript, and HTTP
- Familiarity with SQL or NoSQL databases
- Strong troubleshooting and diagnostic skills
Tools and skills
Nice to have: aws, jira, intercom.
About the company
Established global B2B SaaS company, well-known in the media intelligence space.