Lead, Candidate Experience
The Lead (Pathways and Credentials) oversees end-to-end candidate admissions and experience for the Singapore Chartered Accountant Qualification. The role manages a team to ensure accurate progression, reporting, and high-volume query resolution. Success in this position involves driving system enhancements, managing billing matters, and improving operational workflows. It requires strong stakeholder management and a focus on governance within an educational program environment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Lead (Pathways and Credentials) oversees end-to-end candidate admissions and experience for the Singapore Chartered Accountant Qualification. The role manages a team to ensure accurate progression, reporting, and high-volume query resolution. Success in this position involves driving system enhancements, managing billing matters, and improving operational workflows. It requires strong stakeholder management and a focus on governance within an educational program environment.
TAL's take
Stable institutional role with clear leadership scope and operational impact within a professional body.
The JD clearly defines the candidate journey ownership, team management responsibilities, and specific system improvement expectations.
Must haves
- Bachelor's degree in Business, Accountancy or related field
- At least 5 years experience in programme administration or operations
- Experience supervising teams in high-volume, fast-paced environments
- Experience leading business users in system development projects
- Proficiency in Microsoft Excel and/or analytics tools like Power BI
Tools and skills
About the company
Professional body and education-focused organization, operating as an established institution.
Posts mentioning Institute of Singapore Chartered Accountants (ISCA)
Psychological Survey on Indian White-Collar Professionals 📊
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Psychological Survey on Indian White-Collar Professionals 📊
Hello! I am a third-year B.Sc. Clinical Psychology student at Amity University, Mumbai. Currently, my classmates and I are conducting a research study as part of our academic dissertation on Job Monotony, Health Symptoms, and Work Behavior. We are actively seeking responses from working individuals. ✅ Eligibility Criteria for participation: 1. Indian White-Collar Working Professionals 2. Working Full-Time (offline, online, or hybrid) 3. Work experience of at least 6 months in one job position 4. Age Range - 21 to 55 years 📎 Survey Link: https://docs.google.com/forms/d/e/1FAIpQLScrBs8zPh9ysxyYJVRF_FXnyM7hicjxBiLIs5ApFQjhJl2LbA/viewform?usp=publish-editor Participation in this study is completely voluntary. All responses and personal information received will be kept confidential and will solely be used for academic and research purposes. We request you to share the survey form link with your fellow co-workers, too. Every response we receive would be highly invaluable for our study, and we would greatly appreciate your time and support. Thank you!