Platform Support Engineer (L2)
NTT DATA is hiring a Platform Support Engineer (L2) to manage enterprise-wide support processes in a global technology environment. The role involves troubleshooting technical incidents, working with cross-functional teams, and maintaining platform best practices. Candidates must have experience with the ServiceNow platform, ITIL methodologies, and cloud-based web application stacks. The position requires a customer-centric approach to resolving complex technical escalations.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is hiring a Platform Support Engineer (L2) to manage enterprise-wide support processes in a global technology environment. The role involves troubleshooting technical incidents, working with cross-functional teams, and maintaining platform best practices. Candidates must have experience with the ServiceNow platform, ITIL methodologies, and cloud-based web application stacks. The position requires a customer-centric approach to resolving complex technical escalations.
TAL's take
Solid tier-2 global services firm offering a well-defined support role with clear responsibilities in enterprise ITSM platforms.
The JD clearly defines the L2 support scope, the required technical stack (SNMP, protocols, XML/JSON), and the operational context (ServiceNow/ITIL).
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
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Must haves
- Moderate experience in customer facing technical support
- Moderate experience with ServiceNow platform
- Developing knowledge of cloud/web applications
- Troubleshooting difficult technical issues
- Understanding of ITIL business processes
Tools and skills
Nice to have: scom, solarwinds, web development support.
About the company
Global IT services and technology provider with significant scale but distinct from top-tier product/SaaS companies.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me