BPO Senior Manager Operations
NTT DATA is seeking a Senior Manager for their BPO operations in Gurugram. The role involves overseeing daily operations, managing large-scale teams, and ensuring performance metrics like SLAs and productivity are met. Candidates are expected to have strong MS Office skills and extensive experience in BPO operational environments. The position is a permanent hybrid role requiring leadership in capacity planning and strategic process improvement.
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Experience
7+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
NTT DATA is seeking a Senior Manager for their BPO operations in Gurugram. The role involves overseeing daily operations, managing large-scale teams, and ensuring performance metrics like SLAs and productivity are met. Candidates are expected to have strong MS Office skills and extensive experience in BPO operational environments. The position is a permanent hybrid role requiring leadership in capacity planning and strategic process improvement.
TAL's take
Stable tier-2 employer with a clearly defined senior operational management scope.
The JD provides a crisp list of responsibilities focused on BPO operations management, SLAs, and team leadership.
Must haves
- 7+ years experience in BPO Operations
- Proficiency in MS Office skills
Tools and skills
About the company
Established global IT services and consulting firm with significant operational scale.
Posts mentioning NTT DATA, Inc.
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me