Supervisor, Customer Support Services
TriNet is seeking a supervisor to lead and develop a team of customer support specialists in a B2B HR solutions environment. The role involves managing daily operations, monitoring performance, coaching staff, and ensuring high-quality service delivery. Candidates must have prior supervisory experience and proficiency in contact center technologies like CRM and telephony. This role is based in Hyderabad and focuses on operational efficiency and driving team growth.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
TriNet is seeking a supervisor to lead and develop a team of customer support specialists in a B2B HR solutions environment. The role involves managing daily operations, monitoring performance, coaching staff, and ensuring high-quality service delivery. Candidates must have prior supervisory experience and proficiency in contact center technologies like CRM and telephony. This role is based in Hyderabad and focuses on operational efficiency and driving team growth.
TAL's take
Solid managerial role at an established public company with clear scope, though the industry is traditional rather than high-growth tech.
Well-defined responsibilities, clear supervisory requirements, and specific contact center technical knowledge outlined.
Salaries at TriNet
37.3 LPA average
Based on 3 Grapevine salary entries for TriNet.
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Must haves
- 3+ years customer service experience
- 1+ years supervisory experience
- Knowledge of contact center technologies
- Excellent interpersonal and communication skills
- Solid analytical and problem-solving skills
- Solid knowledge of state and federal employment laws
Tools and skills
Nice to have: peo products.
About the company
TriNet is an established publicly traded HR solutions provider, fits well-respected product company category.
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