CRM Process Specialist (D365 CRM / SAP Integration)
This CRM Process Specialist role at AlphaESS involves supporting the digital transformation of regional business processes. The primary focus is on D365 CRM projects, including configuration, testing, and training, alongside ensuring integration with SAP S/4HANA environments. You will coordinate between internal SAP teams, business users, and external vendors to optimize customer-facing workflows. The role requires strong analytical skills and coordination with Mandarin-speaking stakeholders.
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Experience
2+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This CRM Process Specialist role at AlphaESS involves supporting the digital transformation of regional business processes. The primary focus is on D365 CRM projects, including configuration, testing, and training, alongside ensuring integration with SAP S/4HANA environments. You will coordinate between internal SAP teams, business users, and external vendors to optimize customer-facing workflows. The role requires strong analytical skills and coordination with Mandarin-speaking stakeholders.
TAL's take
Solid tier-2 role with clear functional responsibilities in digital transformation and CRM-ERP integration.
The JD clearly outlines the CRM/ERP integration scope, specific technologies, and required deliverables.
Must haves
- Bachelor’s degree in related disciplines
- Minimum 2 years hands-on experience in Microsoft Dynamics 365 CRM
- Experience in CRM configuration, workflow setup, testing, and user support
- Strong business process analysis and stakeholder communication skills
- Proficiency in Mandarin for stakeholder coordination
Tools and skills
Nice to have: sap s/4hana, sap sd, order-to-cash (o2c), power platform, power automate.
About the company
Established international company focusing on energy storage solutions, fits mid-tier classification.