Lead Technical Support Engineer
ClearTrail Technologies is hiring a Lead Technical Support Engineer to support its intelligence gathering and communication analytics solutions. The role involves designing high-availability deployment, networking, and virtualization architectures while ensuring robust system monitoring and security. Candidates will also handle customer diagnostics and provide technical documentation and training. This position requires 9-11 years of experience in infrastructure implementation and support.
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Experience
9-11 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
ClearTrail Technologies is hiring a Lead Technical Support Engineer to support its intelligence gathering and communication analytics solutions. The role involves designing high-availability deployment, networking, and virtualization architectures while ensuring robust system monitoring and security. Candidates will also handle customer diagnostics and provide technical documentation and training. This position requires 9-11 years of experience in infrastructure implementation and support.
TAL's take
Stable company with a well-defined lead support role in a specialized security domain.
The role has a clear focus on infrastructure implementation, support, and architectural design with specific experience requirements.
Must haves
- 9-11 years of experience in software and hardware infrastructure implementation
- BE (IT/Computers) or MCA degree
- Experience in design of deployment, networking, storage, and virtualization architectures
- Knowledge of network security requirements
- Ability to diagnose customer reported issues within SLAs
Tools and skills
About the company
Established niche product company in intelligence and communication analytics sector.
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