Support Manager
WPP is hiring a Support Manager to oversee end-to-end support operations for the Wrike platform. You will lead global support frameworks, manage Tier 2/3 escalations, and partner with Product and Implementation teams to drive operational excellence. The role requires extensive experience in global support operations, SLA management, and process governance. You will act as the user advocate and operational owner for platform support routines.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
5+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
WPP is hiring a Support Manager to oversee end-to-end support operations for the Wrike platform. You will lead global support frameworks, manage Tier 2/3 escalations, and partner with Product and Implementation teams to drive operational excellence. The role requires extensive experience in global support operations, SLA management, and process governance. You will act as the user advocate and operational owner for platform support routines.
TAL's take
Solid role at a large, globally recognized company with clear operational responsibilities, though it is a business support function rather than a core engineering product role.
The JD clearly defines the scope of support operations, escalation management, and stakeholder collaboration requirements.
Salaries at WPP
16.4 LPA average
Based on 8 Grapevine salary entries for WPP.
Engineering
4 - 6 years | M4-A
15 LPA average
Range: 15 - 15 LPA
Other roles
4 - 6 years | M4-A
14 LPA average
Range: 12 - 15 LPA
Human Resources
6 - 8 years | C3A
8 LPA average
Range: 8 - 8 LPA
Other roles
6 - 8 years | C3A
12 LPA average
Range: 12 - 12 LPA
Must haves
- 5+ years experience in global support operations or service management
- Experience supporting SaaS project or work management platforms
- Proven experience managing SLAs, incident management, and escalation paths
- Strong documentation, process definition, and operational governance skills
- Ability to work effectively with cross-functional teams
- Experience working with global teams across multiple time zones
Tools and skills
Nice to have: wrike, itil.
About the company
Global marketing services holding company, well-established but not a dedicated software engineering powerhouse.
Posts mentioning WPP
Shortlisted for WPP
Hi All, I got shortlisted for WPP for Workday HCM analyst role. Can anyone please share details about their work culture, work life balance, RTO policies , job security etc etc.. It would be really helpful to me.. Thanks in advance🙂
Interview Process in WPP
Hi Folks, I have recently attended an interview in WPP for Azure platform engineer for which round 1 was conducted on thursday. do you have any idea on when would be the next round or does usually the second round happen on the same day of round 1 itself? Also how much time would it take to get results? I don't find any much interview experiences for wpp so looking for any insights on this
GroupM - WPP
Can anyone tell why digital marketing and advertising agencies like GroupM and WPP pay so little to their employees. I mean Digital Marketing and Advertising professionals with 5+ years of experience in Brand Management - Client Servicing team doesn't even get 10 lacs. Such big companies with such big clients and that less CTC? I am curious how much a VP or Director level professional would earn in such agencies?