Quality Analyst
Aspire is a fintech company building a financial operating system for global founders. The Quality Analyst will evaluate customer interactions and operational processes across support teams, leveraging both human and AI-driven insights to maintain high standards. The role involves performing QC reviews, identifying process gaps, and contributing to prompt engineering for AI tools. The ideal candidate has experience in customer support or quality assurance and a strong analytical mindset.
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Experience
1-3 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Aspire is a fintech company building a financial operating system for global founders. The Quality Analyst will evaluate customer interactions and operational processes across support teams, leveraging both human and AI-driven insights to maintain high standards. The role involves performing QC reviews, identifying process gaps, and contributing to prompt engineering for AI tools. The ideal candidate has experience in customer support or quality assurance and a strong analytical mindset.
TAL's take
Solid tier-2 fintech startup with a well-defined role focused on quality and process improvement using modern AI tooling.
The JD provides a clear scope of work, specific responsibilities, and defined qualifications for a quality analyst role.
Salaries at Aspire
29.1 LPA average
Based on 8 Grapevine salary entries for Aspire.
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2 - 4 years | L1
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Other roles
6 - 8 years | L6
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Range: 40 - 55 LPA
Must haves
- Bachelor's degree in Business, Communications, Finance, or related field
- 1-3 years of experience in Quality Control or Customer Support
- Understanding of customer interactions across support channels
- Proficiency in Excel and CRM tools like Zendesk or HubSpot
- Strong analytical skills with the ability to identify patterns and root causes
- Excellent written and verbal communication skills in English
Tools and skills
Nice to have: ai tools, prompt engineering.
About the company
Recognized fintech startup with significant backing, but below the Tier 1 threshold.
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