Customer Service Officer
The Customer Service Officer at Hoya will manage customer inquiries, resolve product issues, and process orders via multiple channels. The role involves coordinating with warehouse and delivery departments to ensure smooth operations. Candidates must have at least one year of customer service experience and basic Microsoft Office proficiency. This position is based onsite in Singapore and involves a rotating schedule with overtime requirements.
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Experience
1+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Customer Service Officer at Hoya will manage customer inquiries, resolve product issues, and process orders via multiple channels. The role involves coordinating with warehouse and delivery departments to ensure smooth operations. Candidates must have at least one year of customer service experience and basic Microsoft Office proficiency. This position is based onsite in Singapore and involves a rotating schedule with overtime requirements.
TAL's take
Stable company and clear expectations, but the role is administrative support with high operational demand and overtime requirements.
The JD is very clear about the daily responsibilities, stakeholder interactions, and specific work hours required.
Must haves
- 1-year proven experience in customer service
- Strong phone contact handling skills
- Active listening
- Basic Microsoft Office skills
- Ability to work in fast-paced environment
- Ability to multi-task and manage time effectively
Tools and skills
Nice to have: optical industry experience.
About the company
Established global company, though specifically identified as a customer service role in a regional branch.
Posts mentioning Hoya
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