Experience Design Vice President
This role at JPMorganChase involves leading service design and AI strategy within the Business Banking division. The successful candidate will design end-to-end customer experiences, lead cross-functional teams in blueprinting, and define AI-enabled strategies for small business products. It requires deep expertise in design methodology and leadership in enterprise-scale AI integration. The role offers the opportunity to drive impactful change across major digital banking platforms.
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Experience
5+ years
Function
Arts and Design
Work mode
Onsite, India
Company
Tier 1
What you will work on
This role at JPMorganChase involves leading service design and AI strategy within the Business Banking division. The successful candidate will design end-to-end customer experiences, lead cross-functional teams in blueprinting, and define AI-enabled strategies for small business products. It requires deep expertise in design methodology and leadership in enterprise-scale AI integration. The role offers the opportunity to drive impactful change across major digital banking platforms.
TAL's take
Strong leadership role at a global Tier-1 financial institution with clear scope in AI and service design.
The JD clearly defines the strategic and operational expectations for a service design leader focused on AI within banking.
Salaries at JPMorganChase
24.4 LPA average
Based on 9 Grapevine salary entries for JPMorganChase.
Other roles
2 - 4 years | L1
20 LPA average
Range: 15 - 24 LPA
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18 LPA average
Range: 15 - 21 LPA
Other roles
6 - 8 years | AVP
34 LPA average
Range: 34 - 34 LPA
Other roles
14 - 16 years | 602
35 LPA average
Range: 35 - 35 LPA
Must haves
- 5+ years experience in service design or experience design
- Record in journey mapping, service blueprinting, and storyboarding
- Expertise in creating direct and indirect experiences for diverse users
- Ability to work in cross-functional teams
- Experience with iterative design approaches
- Leadership of AI-enabled or data-driven experiences in an enterprise environment
- Experience with AI integration
Tools and skills
Nice to have: jtbd frameworks, ai ux evaluation.
About the company
Global tier-1 financial institution with significant engineering and design footprint.
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