Customer Support Specialist
bioMérieux, a global leader in in vitro diagnostics, is seeking a Customer Support Specialist in New Delhi to manage technical service requests. The role involves troubleshooting diagnostic instruments and software, managing customer communication, and identifying sales opportunities. Candidates must have a microbiology background and experience with SAP and CRM systems. This position focuses on improving the customer experience and optimizing diagnostic service delivery.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
bioMérieux, a global leader in in vitro diagnostics, is seeking a Customer Support Specialist in New Delhi to manage technical service requests. The role involves troubleshooting diagnostic instruments and software, managing customer communication, and identifying sales opportunities. Candidates must have a microbiology background and experience with SAP and CRM systems. This position focuses on improving the customer experience and optimizing diagnostic service delivery.
TAL's take
Established global healthcare company offering a stable, well-defined support role requiring technical domain expertise.
The JD provides a clear definition of responsibilities, technical requirements, and target educational background for a specialized support role.
Must haves
- Minimum 5 years of experience
- BSc. / MSc. Microbiology
- Solid technical knowledge in biology, instruments, and software
- Analytical and troubleshooting skills
- Highly proficient in CRM and SAP
- Verbal and written English and local language proficiency
Tools and skills
About the company
bioMérieux is an established global diagnostics company with a significant international footprint, but not a tech-native Tier 1 firm.