Escalation Manager
Tint Tone & Shade is looking for an Escalation Manager to handle critical customer concerns in the interior design industry. The role involves acting as a bridge between internal teams like design, operations, and sales to ensure timely resolution of high-priority escalations. You will track cases, manage dashboards, and identify root causes for recurring issues. This position requires strong stakeholder management, analytical skills, and a customer-focused mindset.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tint Tone & Shade is looking for an Escalation Manager to handle critical customer concerns in the interior design industry. The role involves acting as a bridge between internal teams like design, operations, and sales to ensure timely resolution of high-priority escalations. You will track cases, manage dashboards, and identify root causes for recurring issues. This position requires strong stakeholder management, analytical skills, and a customer-focused mindset.
TAL's take
Role is well-defined and critical for operations, but the company is not a known market leader.
Clear and specific responsibilities related to escalation management and stakeholder coordination.
Must haves
- 5+ years of experience in Escalation Management or Operations
- Strong communication and conflict resolution skills
- Ability to manage multiple critical cases simultaneously
- Proficiency in CRM tools and Excel
- Customer-first mindset with problem-solving abilities
Tools and skills
About the company
Unfamiliar company in the interior design space, default mid-tier.