Manager - Captive Operations
Tata Communications is looking for a Manager to oversee captive operations within their Network and Cloud Security domain. The role involves managing customer queries, resolving complex technical issues, and acting as an escalation point for service analysts. The candidate will coordinate with engineering teams, maintain standard operating procedures, and prepare executive reports on operational performance. This position requires 6-10 years of experience and a strong background in technical troubleshooting and security platform management.
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Experience
6-10 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Communications is looking for a Manager to oversee captive operations within their Network and Cloud Security domain. The role involves managing customer queries, resolving complex technical issues, and acting as an escalation point for service analysts. The candidate will coordinate with engineering teams, maintain standard operating procedures, and prepare executive reports on operational performance. This position requires 6-10 years of experience and a strong background in technical troubleshooting and security platform management.
TAL's take
Solid established company with a clearly defined operational management role in a specific security domain.
Clear operational scope, defined responsibilities for incident management, escalation handling, and reporting in a networking security context.
Salaries at Tata Communications
19.1 LPA average
Based on 41 Grapevine salary entries for Tata Communications.
Operations
6 - 8 years | B4
26 LPA average
Range: 26 - 26 LPA
Operations
10 - 12 years | B4
38 LPA average
Range: 38 - 38 LPA
Operations
16 - 18 years
56 LPA average
Range: 56 - 56 LPA
Engineering
0 - 2 years | B2-1
6 LPA average
Range: 2 - 8 LPA
Must haves
- 6-10 years of experience
- Graduate degree
- Troubleshooting network firewall and cloud security
- Incident validation and analysis
- Standard operating procedure development
- Ability to act as escalation point for L1 analysts
Tools and skills
About the company
Tata Communications is a large established telecommunications firm, but does not fit the Tier 1 software/tech-product company criteria.
Posts mentioning Tata Communications
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Tata Comm CEO on Trump Effect and AI Growth
- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)