Senior Desktop Support Engineer
Sify Technologies Limited is hiring an L3 Remote Incident Manager to resolve high-impact IT incidents in Vadinar. The role involves managing the lifecycle of major incidents, driving real-time troubleshooting, and conducting detailed root cause analysis. Candidates must be proficient in enterprise tools like ServiceNow, Sentinel, Intune, and Cisco NAC while maintaining strict ITSM hygiene. This senior position requires strong stakeholder management skills and the ability to perform under pressure.
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Experience
9+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sify Technologies Limited is hiring an L3 Remote Incident Manager to resolve high-impact IT incidents in Vadinar. The role involves managing the lifecycle of major incidents, driving real-time troubleshooting, and conducting detailed root cause analysis. Candidates must be proficient in enterprise tools like ServiceNow, Sentinel, Intune, and Cisco NAC while maintaining strict ITSM hygiene. This senior position requires strong stakeholder management skills and the ability to perform under pressure.
TAL's take
Well-defined technical support role with specific tool requirements in an established mid-tier IT company.
Very clear responsibilities focused on L3 incident management with a specific stack and expected outcomes.
Must haves
- Minimum 9 years of experience
- Proficiency with ServiceNow, Symphony Sapphire, Microsoft Sentinel, Intune, and Cisco NAC
- ITIL v3 or v4 Foundation certification
- Strong verbal and written communication skills
- Experience in P1/P2 incident resolution and RCA
- Ability to work in Vadinar, Gujarat
Tools and skills
Nice to have: scom, cisco certified cyberops associate.
About the company
Established Indian IT services provider.