Customer Service Associate in Mumbai
Traya is a direct-to-consumer health brand focusing on hair loss treatments. The Customer Service Associate acts as a Skin Coach to support customers through their personal skincare journey. Responsibilities include conducting calls, explaining routines, answering queries, and tracking customer progress. The role involves collaboration with internal product and retention teams.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Traya is a direct-to-consumer health brand focusing on hair loss treatments. The Customer Service Associate acts as a Skin Coach to support customers through their personal skincare journey. Responsibilities include conducting calls, explaining routines, answering queries, and tracking customer progress. The role involves collaboration with internal product and retention teams.
TAL's take
Specific consumer-facing role at an established Indian D2C health startup with clear functional responsibilities.
Role requirements and responsibilities are clearly defined and aligned with a customer support/coaching function.
Salaries at Traya
27.5 LPA average
Based on 6 Grapevine salary entries for Traya.
Other roles
0 - 2 years | L1
4 LPA average
Range: 4 - 4 LPA
Product Management
2 - 4 years | M9
22 LPA average
Range: 22 - 22 LPA
Strategy & Management
2 - 4 years | M9
50 LPA average
Range: 50 - 50 LPA
Other roles
2 - 4 years | M9
8 LPA average
Range: 6 - 11 LPA
Must haves
- Take calls with customers to explain skincare regimens
- Provide ongoing support for routine adherence
- Answer customer queries
- Encourage consistency and track customer progress
- Collaborate with product and retention teams
About the company
D2C health brand, recognized niche market entity in India.
Posts mentioning Traya
New covid variant spreading, just as I fell under the weather today. Bad timing 🥲
The new variant (JN1) apparently was identified in 56k people in SGP in a week. That's huge for Singapore.
Bangalore Hair-fall Solution
I have been in Bangalore from last 8 months, I have started to experience from 2-3 months Tried using Man Matters - Minoxodil || ❌ It didn't work Trying Traya from 2 days - service seems to be good but results might take time is what they are saying Can someone recommend me, how can I approach this problem! Let's make this post where we share all our resources
IndiGo Shifts 35 Flights to New T1
- **IndiGo** has started operating 35 flights from the new Terminal 1 at Delhi's Indira Gandhi International Airport. - Operations were smooth, with the first flight, 6E 449 to Mumbai, departing at 5 am. - **SpiceJet** has also shifted 13 flights to the new terminal, which became operational on August 17. - The old T1 building remains closed after a canopy collapse in June. - New features at T1 include Queue-Buster Mobile Check-in and Automated Tray Retrieval System.