Team Manager Customer Experience
Alorica is a global provider of customer experience solutions and business process outsourcing. This role focuses on managing customer interactions and ensuring high service standards. Candidates are expected to have strong English communication skills and prior experience in voice-based customer support. The position is based in Bengaluru and is suitable for individuals from fresh graduates up to 5 years of experience.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
0-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Alorica is a global provider of customer experience solutions and business process outsourcing. This role focuses on managing customer interactions and ensuring high service standards. Candidates are expected to have strong English communication skills and prior experience in voice-based customer support. The position is based in Bengaluru and is suitable for individuals from fresh graduates up to 5 years of experience.
TAL's take
Solid established global company but the role is in a high-volume BPO context which typically has lower growth potential compared to product-focused tech roles.
The role provides clear expectations regarding experience and English proficiency, but is generic in its description of day-to-day management responsibilities.
Salaries at Alorica
3.9 LPA average
Based on 1 Grapevine salary entries for Alorica.
Other roles
2 - 4 years | L1
3 LPA average
Range: 3 - 3 LPA
Must haves
- Excellent command over English
- Fluency in spoken English
- Customer service skills
- High energy levels
About the company
Global business process outsourcing provider with significant scale but limited information on internal engineering/product culture.