Senior Payments Support Engineer
Finastra is looking for a senior support engineer to join their global payments team in India. The role involves managing high-impact technical support for mission-critical payment platforms including ACH and FGPP. Responsibilities include resolving complex customer issues, performing deep-dive technical troubleshooting, and mentoring junior staff. The candidate will work in a hybrid environment, collaborating with cross-functional product and engineering teams.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Finastra is looking for a senior support engineer to join their global payments team in India. The role involves managing high-impact technical support for mission-critical payment platforms including ACH and FGPP. Responsibilities include resolving complex customer issues, performing deep-dive technical troubleshooting, and mentoring junior staff. The candidate will work in a hybrid environment, collaborating with cross-functional product and engineering teams.
TAL's take
Strong, well-defined role in a global fintech firm with clear ownership of mission-critical payments infrastructure.
The JD is extremely precise regarding responsibilities, the specific payment domains (ACH/FGPP), and the required technical skill set.
Salaries at Finastra
20.1 LPA average
Based on 14 Grapevine salary entries for Finastra.
Other roles
0 - 2 years | Associate Software Engineer
6 LPA average
Range: 6 - 6 LPA
Other roles
2 - 4 years
10 LPA average
Range: 10 - 10 LPA
Engineering
4 - 6 years
27 LPA average
Range: 27 - 27 LPA
Other roles
4 - 6 years
14 LPA average
Range: 10 - 19 LPA
Must haves
- Expert-level functional and technical support for payments platforms
- Proficiency in SQL and Oracle database troubleshooting
- Experience with enterprise-scale transaction-intensive production systems
- Knowledge of Linux/Unix environments and application logs
- Strong understanding of ACH, wire, and real-time payments
- Experience with incident, problem, and change management processes
Tools and skills
Nice to have: sfdc, salesforce.
About the company
Established global financial software provider with significant scale but does not fit the Tier-1 unicorn or FAANG classification.