Workforce Management Specialist
TriNet is seeking a Workforce Management Specialist to support their HR operations in Hyderabad. The role focuses on real-time monitoring, intraday scheduling, and contact center resource utilization. Candidates must possess experience in WFM tools and be proficient in Excel and Power BI to manage performance reporting. This is a full-time, onsite position.
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Experience
1-4 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
TriNet is seeking a Workforce Management Specialist to support their HR operations in Hyderabad. The role focuses on real-time monitoring, intraday scheduling, and contact center resource utilization. Candidates must possess experience in WFM tools and be proficient in Excel and Power BI to manage performance reporting. This is a full-time, onsite position.
TAL's take
Solid role at a stable, publicly-traded company with clearly defined operational responsibilities.
Well-defined operational scope focusing on contact center workforce management, clear responsibilities, and specific tool requirements.
Salaries at TriNet
37.3 LPA average
Based on 3 Grapevine salary entries for TriNet.
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Must haves
- 1-4 years of Workforce Management experience in a contact center
- Bachelor's degree in HR, Business Administration, or related field
- Strong analytical skills
- Excel proficiency
- Power BI proficiency
- Strong communication skills
Tools and skills
Nice to have: nice, wfm tool, forecasting, capacity planning.
About the company
Publicly traded HR solutions provider, established firm but not a top-tier tech/eng brand.
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