Functional Support Manager
SCLEN.AI is seeking a Functional Support Manager in Bengaluru to lead their customer support team for SAP and analytics platforms. The role involves driving support strategies, managing client relationships, mentoring the team, and monitoring KPIs to improve CSAT and NPS. Candidates must have extensive experience in support operations, data analysis, and team leadership. The position requires onsite presence with a 6-day work week.
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Experience
8+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
SCLEN.AI is seeking a Functional Support Manager in Bengaluru to lead their customer support team for SAP and analytics platforms. The role involves driving support strategies, managing client relationships, mentoring the team, and monitoring KPIs to improve CSAT and NPS. Candidates must have extensive experience in support operations, data analysis, and team leadership. The position requires onsite presence with a 6-day work week.
TAL's take
Role is well-defined but the company is unknown, and the 6-day work week is a negative signal regarding work-life balance.
The role is clearly defined with specific responsibilities, though it covers a broad range of support and management tasks.
Watchouts
- 6 days working
Must haves
- 8+ years experience in customer support or related roles
- In-depth customer support expertise
- Team leadership and motivation
- Exceptional communication and interpersonal skills
- Advanced analytical and problem-solving skills
- Proficiency in MS Office Suite
Tools and skills
Nice to have: jira, team nest.
About the company
Unfamiliar company in the b2b saas/supply chain domain, defaulting to mid-tier.