IT Manager
ProfoundIQ is seeking an experienced IT Manager to oversee critical IT operations across four call center locations. The role involves managing server infrastructure, network uptime, dialer systems, and telephony, while providing leadership to L1/L2 support teams. Success in this role requires a strong background in BPO/Call Center environments and deep expertise in maintaining audit and compliance standards. This position acts as the primary escalation point for technical incidents and business continuity.
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Experience
5-8 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
ProfoundIQ is seeking an experienced IT Manager to oversee critical IT operations across four call center locations. The role involves managing server infrastructure, network uptime, dialer systems, and telephony, while providing leadership to L1/L2 support teams. Success in this role requires a strong background in BPO/Call Center environments and deep expertise in maintaining audit and compliance standards. This position acts as the primary escalation point for technical incidents and business continuity.
TAL's take
Solid mid-tier management role with clear, well-defined operational responsibilities in a multi-location context.
The JD is highly specific regarding the call center IT context, hardware/telecom stack, and management duties.
Must haves
- 5-8 years of experience in IT operations
- Experience managing IT infrastructure for BPO/Call Center operations
- Experience handling multi-location IT operations
- Strong knowledge of dialers and telephony systems
- Proficiency in networking, firewall management, and server administration
- Understanding of IT audit and compliance processes
Tools and skills
About the company
ProfoundIQ is a technology consulting and CTO-as-a-service provider; as a mid-sized services firm, it falls into the established product/services category.
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