TECHNICAL ENGINEER - ITIL
Happiest Minds Technologies is seeking a Senior Problem Manager to lead IT service management initiatives in Bengaluru. The role focuses on conducting root cause analysis, managing problem documentation, and collaborating with cross-functional teams to ensure service reliability. Candidates must have over 5 years of ITIL experience and strong analytical capabilities. The position offers an opportunity to improve service delivery through process optimization and stakeholder management.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Happiest Minds Technologies is seeking a Senior Problem Manager to lead IT service management initiatives in Bengaluru. The role focuses on conducting root cause analysis, managing problem documentation, and collaborating with cross-functional teams to ensure service reliability. Candidates must have over 5 years of ITIL experience and strong analytical capabilities. The position offers an opportunity to improve service delivery through process optimization and stakeholder management.
TAL's take
Solid tier-2 company with a well-defined role in ITIL operations, though limited domain specificity.
Very clear and concise description of the Problem Manager role, responsibilities, and mandatory skills.
Salaries at Happiest Minds Technologies
39.5 LPA average
Based on 2 Grapevine salary entries for Happiest Minds Technologies.
Other roles
10 - 12 years
33 LPA average
Range: 33 - 33 LPA
Other roles
18 - 20 years
46 LPA average
Range: 46 - 46 LPA
Must haves
- Strong knowledge of ITIL framework
- 5+ years experience in IT service management
- Experience in leading problem management initiatives
- Excellent analytical and problem-solving skills
- Experience with IT service management tools
Tools and skills
Nice to have: itil certification, agile methodologies.
About the company
Established IT services company with significant scale, but not a top-tier product/SaaS brand.
Posts mentioning Happiest Minds Technologies
Couples where husband is breadwinner and wife manages household chores are the happiest!
I'm 26 Male, I often observe that couples who are both working juggle between too many responsibilities, compromising on food and consequently their health, sometimes staying away from each other due to different work locations, living life and spending time together only on weekends, having very little free time from work. On the other hand, an educated woman who is either artist (mahendi, nail, makeup, paintings etc), selling jewellery/clothes/homemade items or involved in some work thay they love and is being done from home. In such cases, the husband focuses on generating income while the wife handles household chores and indulges in her passions during her free time, effectively dividing responsibilities. I have seen such couples are the happiest with a very smooth life and are prosperous in every aspect. I have always leaned towards wanting to marry a woman who is career-oriented, but lately, my perspective is shifting towards preferring a non-working life partner. What are your observations?
Need advice on which offer to go for
I'm in the Cybersecurity Domain for almost 4 years. I have 4 offers with the same CTC from Circles Bangalore, Happiest Minds Tech Noida, EY and TCS (retention) Which would be the better option to switch based on work culture and work life balance?
Thoughts about the Happiest Mind company
Hi grapevine people , any thoughts or experiences you guys can share for the Happiest Mind company working culture. I recently got an offer from them .If anyone can help me decide whether I should join this company or not .