Lead - Operations Centralised Cloud
Tata Tele Business Services is seeking a Lead for their Centralised Cloud Governance team to manage end-to-end customer support operations and IT developments. The role focuses on defining governance frameworks, ensuring SLA compliance, and overseeing incident management for cloud-based products. Candidates must possess deep expertise in ITIL frameworks, cloud infrastructure, and CRM tools, combined with extensive experience in managing large teams. This position serves as the senior authority for critical escalations and process re-engineering to drive operational excellence.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
18-20 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Tele Business Services is seeking a Lead for their Centralised Cloud Governance team to manage end-to-end customer support operations and IT developments. The role focuses on defining governance frameworks, ensuring SLA compliance, and overseeing incident management for cloud-based products. Candidates must possess deep expertise in ITIL frameworks, cloud infrastructure, and CRM tools, combined with extensive experience in managing large teams. This position serves as the senior authority for critical escalations and process re-engineering to drive operational excellence.
TAL's take
Stable, large-scale enterprise role with significant responsibility, though the tech stack is relatively conventional for an operations lead.
Clear expectations regarding ITIL governance and cloud operations management within a telecom context.
Must haves
- 18-20 years experience in similar CS roles
- Strong understanding of cloud platforms like AWS or Azure
- Solid knowledge of ITIL frameworks
- Experience with CRM/ITSM tools like ServiceNow, Zendesk, or Freshdesk
- Ability to lead and manage large teams
- Deep understanding of customer service principles
Tools and skills
About the company
Reputable subsidiary of the Tata Group, an established player in the Indian ICT market.
Posts mentioning Tata Tele Business Services
TATA IPL 2024 !
Who will win the tittle this time ?
Ratan tata and kangana ranaut in another universe
Tata Comm CEO on Trump Effect and AI Growth
- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)