Sr. Problem Controller
This role is for a Senior Problem Controller at Stefanini to manage E2E governance for the PM tower. The individual will lead problem management lifecycles, conduct trend analysis, and ensure compliance with ITIL best practices. Candidates must be proficient in ITSM platforms like ServiceNow or 4Me and possess deep knowledge of IT infrastructure and Microsoft cloud technologies. The position focuses on operational excellence and process improvement within a service integrator framework.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role is for a Senior Problem Controller at Stefanini to manage E2E governance for the PM tower. The individual will lead problem management lifecycles, conduct trend analysis, and ensure compliance with ITIL best practices. Candidates must be proficient in ITSM platforms like ServiceNow or 4Me and possess deep knowledge of IT infrastructure and Microsoft cloud technologies. The position focuses on operational excellence and process improvement within a service integrator framework.
TAL's take
Tier 2 consultancy role in ITSM/Problem Management with clearly defined responsibilities but generic scope.
Clear and coherent responsibilities related to Problem Management processes and service integration.
Must haves
- Previous experience in Problem Management
- Fluent in core ITSM processes (Change, Problem, Incident, etc.)
- Familiarity with Microsoft Cloud Technologies (O365, Azure)
- Understanding of IT infrastructure components
- ITIL V4 or SIAM Foundation Certified
- ITSM System Proficiency (4Me or ServiceNow)
Tools and skills
About the company
Global IT services and consulting provider with significant scale.
Posts mentioning Stefanini North America and APAC
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