Software Development Engineer, Self-Service and Automation Team, Amazon Customer Service
Amazon is seeking a Software Development Engineer to join the Self-Service and Automation team within their Customer Experience Products department. The role focuses on designing and implementing large-scale systems that leverage Gen-AI and LLMs to enhance customer service. Candidates will contribute to architecture, automation strategies, and team mentorship. This position offers an opportunity to work on high-impact infrastructure while driving innovation in customer-facing support solutions.
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Experience
3+ years
Function
Engineering
Work mode
Onsite, India
Company
Tier 1
What you will work on
Amazon is seeking a Software Development Engineer to join the Self-Service and Automation team within their Customer Experience Products department. The role focuses on designing and implementing large-scale systems that leverage Gen-AI and LLMs to enhance customer service. Candidates will contribute to architecture, automation strategies, and team mentorship. This position offers an opportunity to work on high-impact infrastructure while driving innovation in customer-facing support solutions.
Must haves
- 3+ years of professional software development experience
- 2+ years of system design or architecture experience
- 3+ years of video games industry experience
- Proficiency in at least one software programming language
Tools and skills
Nice to have: full software development life cycle, code reviews, source control management, build processes, testing.
About the company
Amazon is a global Tier 1 technology company.