ISSRRN000392 - Application Tech Support Practitioner
Accenture Services is hiring an Application Tech Support Specialist in Gurugram to ensure production system availability. The role involves managing incidents, facilitating service restoration, and maintaining disaster recovery procedures. Candidates need basic experience in service desk management and voice support. The position requires a Bachelor's degree and strong communication and troubleshooting skills.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture Services is hiring an Application Tech Support Specialist in Gurugram to ensure production system availability. The role involves managing incidents, facilitating service restoration, and maintaining disaster recovery procedures. Candidates need basic experience in service desk management and voice support. The position requires a Bachelor's degree and strong communication and troubleshooting skills.
TAL's take
Accenture is a large, recognized brand, but this is a junior support role with generic requirements and responsibilities.
The role provides clear responsibilities for a support function but is quite generic in nature.
Must haves
- Bachelor's Degree in relevant field of studies
- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
Tools and skills
Nice to have: customer service, technical troubleshooting, communication skills, problem solving, time management.
About the company
Global consultancy with large scale operations, though role is generic support.
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