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SleepyBanana
SleepyBanana
PhonePe

Zepto weird (smart) UX

So zepto has a 'Remove' delivery button inside the bill details. This is a very smart way to make money, since this button is situated inside the details part. But on the other hand it feels a bit weird, if I miss opening the details I might have paid 27 rupees more.

What are your thoughts?

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20mo ago
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WigglyPenguin
WigglyPenguin
Stealth20mo

How exactly would you have paid 27 more in this situation?

SleepyBanana
SleepyBanana
PhonePe20mo

If someone does not click on the detailed view button for bill, you would never see this button to remove delivery fee

SleepyBanana
SleepyBanana
PhonePe20mo

I attached a screenshot after clicking on the remove button, I should have attached the before one

ZestyQuokka
ZestyQuokka
Hinge20mo

They are not adding Platform Fee to you?

SleepyBanana
SleepyBanana
PhonePe20mo

Zomato does that, have not seen zepto do it yet

ZestyQuokka
ZestyQuokka
Hinge20mo

Don't update your app then. They are charging 2rs Platform fee. 😢

BouncyQuokka
BouncyQuokka
EXL20mo

Isn't this a part of dark web design patterns? many companies do it.

GroovyPanda
GroovyPanda
Good Company20mo

Zepto also recently added zepto passes to orders without consenting consumers. Defo dark web design patterns

SnoozyNarwhal
SnoozyNarwhal
Stealth20mo

This is a very unethical dark pattern. Forces users to pay more than what is required. And hiding it inside the pay details is even more dark.

PeppyPickle
PeppyPickle
IndusInd Bank20mo

This is a good example of dark patterns in design. Thank you!

ZestyBoba
ZestyBoba
CARS2420mo

See dark patterns in UX

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