My friend booked an Uber cab and it wasn't moving. He sent a text asking for Phone Number in the app itself. She didn't give any number at first but then he started to spam the chat asking for phone number and she thought maybe he couldn't call her for some reason via Uber that's why asking for number. So she sent her number to the driver expecting a call from him. There was a warning about not sharing phone number in the chat which was ignored. Just after few secs of sharing the phone number, the ride was started without even her being in the car. She wondered how can an Uber start a ride without a pin as she needs to share the pin and she could see the car nowhere. When trying to cancel the ride, it showed that it would charge extra money and so she decided not to cancel it yet and tried to check other options to complain to Uber. The cab driver ended the trip and money was deducted automatically as she had online payment set up. Although she was successful to get the refund for the same on reporting it in Uber, I wanted to know how can someone start ride without the pin being shared? What did he do with the phone number ?
Someone from Uber can confirm,
not 100% sure but i guess there could be a feature where driver can add users phone to start the ride in case users phone is switched off.
These folks might be misusing this.
Oh okay. The scammers are getting as sneaky as possible. Also the uber help contact us worse than before
It has happened with me.
My phone got switched off and the Uber arrived and I didn't have the OTP to start the ride. So the driver just asked me last 4 digits of my phone number and input it. And the ride started.
I don't know if this is globally or not, but the uber app in india has the last four digits of your mobile number as your trip OTP. Namma Yatri had it too and they reverted back probably due to this 😂
Something similar happened with me today. After work, I was waiting for my uber. The driver wasn't moving. I then saw message from the driver on the app asking for my phone number. I shared assuming he was not able to reach me through the app ( I was facing very poor internet service today). The next minute I see the ride has started without me. He was about 15mins from my pick up location when he started the ride. When I called him through the app, he disconnected the call and then ended the ride. I got charged a minimum amount for same.
Now the questions are ..
Every time I book a cab, the driver calls me and asks where the drop-off location is. If they don’t want to go that way, they cancel the ride. It’s just frustrates
How you guys handle this?
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