Trending @HCL; Seeking Guidance: Transitioning from Service Desk to a Technical Role

Hi everyone, I hope you're all doing well! I wanted to reach out and ask for some guidance. I'm currently working in a Service Desk role within my organization, and I'm looking to transition internally into a different domain or a more technical role.

Could anyone share insights or suggestions on how to go about this transition? Whether it’s certifications to pursue, skills to build, or how to approach internal opportunities and networking—it would really help to hear from those who’ve been through a similar path.