Trending @Cognizant; Not able to access authenticator app.

I recently changed my handset. I am not able to access authenticator app. How to setup for new device ?

19mo ago

SnoozyPanda

Stealth

19mo

If the option is available, log in via OTP to phone number then change or remove/add again the authentication type.

SnoozyMarshmallow

Cognizant

19mo

Not getting any options or proceed with Otp should I raise gsd?

SnoozyPanda

Stealth

19mo

Are you logged in to your account on any device, maybe your office laptop? If yes, from there you can do it. Otherwise, you can raise a GSD or something.

QuirkyBoba

Cognizant

19mo

Raise a GSD asking for MFA reset.

SquishyBoba

Cognizant

19mo

Raise gsd

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