PrancingBurrito
PrancingBurrito
18mo

Trending @Accenture; Laptop Replacement Process

My laptop is malfunctioning and want to replace it. Can someone please explain the replacement process and how much time does it take to get the new laptop?

18mo ago
DerpyBiscuit
DerpyBiscuit

raise a ticket in the support portal support.accenture.com you will have to describe you issue first
and then an IT support person would try to resolve it, if that doesn't work outs then you will be asked to raise a decommissioning request (do this first) and afterwards you will have to raise a request for a new system. (do this after raising decommission request) you'll get some documentation for all the steps from the portal

PrancingBurrito
PrancingBurrito

Thanks for the info. Can you please tell how much time does it take to receive the new laptop after raising the request or for this whole process?

DerpyBiscuit
DerpyBiscuit

you will receive an email
with the pickup date

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