Trending @Accenture; Escalated misbehaviour from client end

Hi Everyone,

One incident happened to me on a client's call they were asking for my availability on a non-working day , but i declined very politely as this doesn't come under our policies and requested him to send a mail for approval to work on non-working days.

In brief, that guy started yelling at me and told me to should we stop the business and threatened me to escalate this.

I inform this to my manager , he sent the mail to Client delivery manager about this incident.

Have I done right for me?