Trending @Accenture; Annual health checkup vidal reimbursement process

Has the process changed in vidal ? Previously it used to ask for report details also along with receipt and invoice. But now i can see it's only asking for bills no reports.

Can someone share if the same is happening for them while creating a health checkup reimbursement claim?

Also they have completely automated their on call help, previously i was able to communicate with them( actual human) Now its just bot asking me to press numbers which is of no use!!!!