JumpyBoba
JumpyBoba

Switching from Customer Support to Software Engineering

I have been working in support for the last 6 years and have had a decent growth in my professional career so far. However whenever I think about the future, I get a little scared.

Even when I check on Grapevine, all I see is Software Developers and Engineers making real good money, even the ones that have only 2-3 YOE. I barely see anyone here from the support sharing how great they are doing.

I am currently earning 20LPA and I am not sure how far I can get in support vertically and hence have been thinking about learning coding and moving horizontally to Coding to ensure a better future I guess.

Is it worth it?

P.S - I have done BSC, so I have like the nare minimum knowledge and some basics of it.

20mo ago
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ZestyDonut
ZestyDonut

Move to SRE.

FuzzyNoodle
FuzzyNoodle
BYJU'S20mo

Please elaborate. I work in a similar role and want to move to web development.

ZippyPancake
ZippyPancake

Wow such terrible advice

WigglyPretzel
WigglyPretzel
HSBC20mo

Be a manager , 😉💪🏻 get into management roles bruh

JumpyBoba
JumpyBoba

Working as a support ops manager but just don't see the growth or potential to grow in this field.

DancingBagel
DancingBagel
Student20mo

Which company do you work with? I have 2+ year of experience working as application support engineer. If there is any opening in your org can you pls refer me

JumpyBoba
JumpyBoba

See this is how bad Grapevine is lol. It's so full of Engineers and IT people that even customer support seemed like IT support.

FuzzyNoodle
FuzzyNoodle
BYJU'S20mo

Does your company have wfh roles?

SquishyBanana
SquishyBanana

Go for business analyst or pm roles.. It might be more suited

JumpyBoba
JumpyBoba

How would you suggest transitioning into the PM roles?

ZippyPancake
ZippyPancake

Worth is relative - if you're are you comfortable with the likely scenario of earning <30lpa total for 3yrs after you start your software development career THEN yes

JumpyBoba
JumpyBoba

That's a good point. Being the only bread winner in the family, the flexibility of earning less or starting again Is something holding me a bit back.

ZippyLlama
ZippyLlama
Cisco20mo

Following this.

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