Today, while ordering from Zomato, it took me 33 minutes, 40+ messages to a useless chatbot, two calls with customer care executives and one call to the delivery executive to cancel a misplaced order. Similarly, Swiggy took over 55 minutes to assign a delivery executive for my order, and the chatbot was running me around in circles without providing a solution or connecting me to an actual human representative.
Which brings me to this question.
In case for refund for a cold, stale or inedible food, if the bot does not process refund you can mail to Zomato team and they acknowledge, apologise and refund it
Where as these Swiggy mfs, they don’t respond or apologise. Send that template mail saying we understand and all the bullshit. No refund whatsoever. I have uninstalled these chindi chors from that day.
I heavily used Instamart, but g**d maraye ye sale.
Put on Twitter, they will call back 🥴
I ordered from swiggy today for dinner and it initially said 30m. It came down to 9m when the delivery exec reached the restaurant. For quite some time it was at 9m until now, when it increased to 15m...wtf?!?
Zomato tells that the orde...
Is Swiggy in trouble? Every time I try to order they are either delayed or don't have any delivery partners. There seems to be some ops issue. Doesn't seem to be as reliable as it used to be 2 months back.
I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue.
One thing i don’t understand is if i have to mail the issue then what is chat feature for? Just...
Despite being a one customer I have faced so many issues this week on swiggy! So frustrating..
so frustrating to use this app?
Swiggy folks wth guys!?
