Swiggy & Zomato Bots Taking Over — Helpful or Hopeless?

How has your experience been with Swiggy and Zomato’s customer care lately, especially since bots have started handling most of the support?

For me, it’s been a pathetic experience — every time there's a late order, I get the same generic sympathy lines. It feels so artificial now and rarely solves the issue. Curious to know if others are facing the same.