How has your experience been with Swiggy and Zomato’s customer care lately, especially since bots have started handling most of the support?
For me, it’s been a pathetic experience — every time there's a late order, I get the same generic sympathy lines. It feels so artificial now and rarely solves the issue. Curious to know if others are facing the same.
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I ordered from swiggy today for dinner and it initially said 30m. It came down to 9m when the delivery exec reached the restaurant. For quite some time it was at 9m until now, when it increased to 15m...wtf?!?
Zomato tells that the orde...
Is Swiggy in trouble? Every time I try to order they are either delayed or don't have any delivery partners. There seems to be some ops issue. Doesn't seem to be as reliable as it used to be 2 months back.
I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue.
One thing i don’t understand is if i have to mail the issue then what is chat feature for? Just...
This is why I believe Swiggy is a more ethical company and will in long term