CosmicTaco

Stripe's New Customer Feedback Strategy

CosmicTaco · 2025-04-11T11:15:49.792635+05:30

- Stripe's CEO Patrick Collison shares on X about a unique feedback process involving customers in management meetings. - Customers join the first 30 minutes of bi-weekly meetings attended by 40 leaders to provide candid feedback. - Despite criticism from smaller startups, Stripe's strategy aims to spur new thoughts and investigations. - Stripe's annual letter reveals significant growth, with payment volume reaching $1.4 trillion in 2024. - The move received mixed reactions, with Elon Musk praising it and some customers airing grievances. Source: [TechCrunch](https://techcrunch.com/2025/04/10/stripe-ceo-says-he-ensures-his-top-leaders-interview-a-customer-twice-a-month/)

Stripe's CEO Patrick Collison shares on X about a unique feedback process involving customers in management meetings.
Customers join the first 30 minutes of bi-weekly meetings attended by 40 leaders to provide candid feedback.
Despite criticism from smaller startups, Stripe's strategy aims to spur new thoughts and investigations.
Stripe's annual letter reveals significant growth, with payment volume reaching $1.4 trillion in 2024.
The move received mixed reactions, with Elon Musk praising it and some customers airing grievances.

Source: TechCrunch