PSA: Dont use axis bank for anything

I was transferred from citi to axis. Against my will. I had needed zero interactions with citi customer support in 12 years. Needed three with Axis within a month. Dealing with a bunch of retarded systems and orioles across the board. Working with them is a torture.

Eg: 1/ i have to approve small transactions via an automated phone call. Even when i created the mandate. Call comes when their system processes the payment. If i don’t respond they would cancel my card. Imagine it happening to you when in a flight. Posit: their customers are a tier below that.

2/ i said yes on 3rd or 4th call. They unblocked the card. Didn’t process the transaction.

3/ for anything the system doesn’t work. I don’t get the answer as to why a transaction didn’t go through and have to wait 10 days for any feedback.

4/ they even called me for a upi transaction.

5/ i still have to answer security questions to logon to their Internet banking,

Please switch from axis. It will make your life hell.